Contact Xfinity Customer Service: Phone Number and Business Hours
Xfinity is one of the largest cable TV, internet, and phone service providers in the United States. With millions of customers nationwide, it’s not surprising that many users eventually need to contact Xfinity customer service—whether for billing issues, internet problems, or account-related questions.
Common concerns include unexpected charges such as extra fees for xFi Complete, slow internet speeds, service outages, or changes to a subscription plan.
Because these issues can be frustrating, knowing the correct Xfinity customer service phone number, operating hours, and alternative support options can save you time and stress.
Xfinity Customer Service Phone Number
Xfinity provides different customer service phone numbers depending on the type of service you are using.
For Xfinity residential services (internet, TV, and home phone):
π 1-800-XFINITY (1-800-934-6489)
This toll-free number can be used for:
- Internet, TV, and home phone technical support
- Billing and payment inquiries
- Account management and plan changes
- Service cancellations or transfers
For Xfinity Mobile customer service:
π 1-888-936-4968
This number is dedicated to Xfinity Mobile customers who need help with mobile plans, devices, billing, or technical issues.
Xfinity Mobile customers can also access online support through the official Xfinity contact page for chat and self-service options.
Before calling, it’s best to have your account information ready and clearly explain your issue to speed up the process.
How to Talk to a Live Agent at Xfinity Faster
Many customers report that reaching a real person can take time due to automated menus. Based on user experiences, these tips may help:
- Say “agent” or “representative” repeatedly when prompted
- Select options related to billing or cancel service (often routed faster)
- Avoid peak hours such as evenings and weekends
Calling during off-peak hours can significantly reduce hold times.
Best Time to Call Xfinity Customer Service
Based on customer feedback from online forums and support communities, the time you call Xfinity customer service can significantly affect how long you wait to speak with a live agent.
Generally, the best time to call Xfinity is during weekday mornings, especially between 8:00 AM and 11:00 AM (EST). During these hours, call volumes tend to be lower compared to evenings and weekends.
The worst times to call are usually:
- Weekday evenings (after 5:00 PM EST)
- Weekends and holidays
- Immediately after widespread service outages
If possible, avoid calling during peak hours, as wait times can increase due to higher demand.
Common Reasons Customers Contact Xfinity Customer Support
Xfinity customers typically reach out to customer service for a variety of reasons, ranging from technical problems to billing concerns.
The most common issues include:
- Unexpected charges or higher-than-expected bills
- Internet connection problems, including slow speeds or frequent disconnections
- Service outages affecting TV, internet, or phone
- Equipment issues with modems, routers, or TV boxes
- Account changes, such as plan upgrades, downgrades, or cancellations
For recurring billing issues, it’s often helpful to review your statement in the Xfinity app before calling, as this can help you explain the issue more clearly to a representative.
What to Prepare Before Calling Xfinity Customer Service
Preparing a few details in advance can make your call with Xfinity customer service faster and more productive.
Before dialing the Xfinity customer service phone number, try to have the following information ready:
- Your Xfinity account number or the phone number associated with your account
- A clear description of the problem you’re experiencing
- Recent billing statements if your issue is payment-related
- Details about any troubleshooting steps you’ve already tried
Being prepared not only reduces call time but also increases the chances of resolving your issue in a single call.
Xfinity Customer Service Hours
Xfinity customer service hours can vary by department, location, and demand. The times below reflect commonly reported availability but may change.
| Department | Availability (EST) |
|---|---|
| Technical Support | 24/7 (phone, app, and online tools) |
| Billing Support | 8:00 AM – 10:00 PM (Mon–Fri) 9:00 AM – 8:00 PM (Sat–Sun) |
| General Inquiries | 8:00 AM – 09:00 PM (Mon–Fri) 9:00 AM – 8:00 PM (Sat–Sun) |
Keep in mind that hours may change during holidays or special events. Always check the Xfinity app or official support site for the latest updates.
Is Xfinity Customer Service Available 24/7?
Xfinity provides 24/7 assistance mainly through automated systems, the Xfinity app, and online troubleshooting tools, especially for technical issues.
Not all support channels are staffed by live agents at all times. Some services—such as billing or account changes—may only be available during standard business hours.
For 24-hour assistance, Xfinity provides:
- Automated phone support
- Online chat tools
- Xfinity Assistant
- Xfinity My Account app
- Community help forums
Other Ways to Contact Xfinity Customer Support
If calling isn’t your preferred option, Xfinity offers several alternative support channels:
- Xfinity My Account App: Manage billing, reset your modem, and troubleshoot issues
- Live Chat: Available through the Xfinity website
- Community Forums: Solutions from other Xfinity users
- Social Media: Support via X (Twitter), Facebook, and Instagram
Response times on social media and forums may be slower than phone or live chat support.
Related reading: Contact Verizon Customer Service: Phone Number and Business Hours
Use the Xfinity App and Online Support Center
Xfinity recommends using its digital support tools for the fastest and most convenient assistance.
The Xfinity app allows customers to:
- Get 24/7 real-time support
- Pay bills and view statements
- Manage plans and account details
- Check service outages
- Troubleshoot internet and device issues
Customers can also visit the Xfinity Online Support Center to find answers to common questions and step-by-step solutions without needing to call customer service.
Summary
To contact Xfinity customer service, residential customers can call 1-800-XFINITY (1-800-934-6489), while Xfinity Mobile customers can reach support at 1-888-936-4968.
The best time to call Xfinity customer service is on weekday mornings between 8:00 AM and 11:00 AM (EST), when call volume is typically lower.
Avoid evenings, weekends, holidays, and periods immediately after major service outages, as wait times tend to be significantly longer.
If your issue cannot be resolved through the official Xfinity website or mobile app, speaking directly with a customer service representative is often the most reliable solution.