How to Clear Amazon Cookies & Cache (Desktop & Mobile)

You’re tracking a package or trying to finish checkout, and Amazon suddenly freezes, logs you out, or hangs on a blank screen. When simple troubleshooting doesn't make a dent, specific browser or site errors are usually to blame.

When this happens, clearing Amazon's cookies and cached data is one of the first troubleshooting steps I recommend trying.

Old website files or a stale login session can interfere with how Amazon loads in your browser. The trick is knowing what to clear and where to find the right setting.

In this guide, I'll walk you through how to clear Amazon cookies and cache on Chrome, Safari, Firefox, Microsoft Edge, Android, iPhone, Fire TV, and Kindle Fire.

I'll also explain what happens to your shopping cart, saved passwords, account history, and login details before you start.

Quick Answer: How to Clear Amazon Cookies and Cache

The correct method depends on how you access Amazon:

• On a computer: Open your browser's site settings or stored website data, find Amazon, and remove its cookies and site data. If necessary, clear cached images and files separately.
• On an Android phone: Open Settings > Apps > Amazon Shopping > Storage & cache, then tap Clear cache.
• On an iPhone or iPad: Restart or update the Amazon Shopping app first. If the problem persists, try offloading or reinstalling it. For Amazon in Safari, manage the website data in Safari's settings.
• On Fire TV: Open Settings > Applications > Manage Installed Applications, choose the affected app, and select Clear cache.
• On a Kindle Fire tablet: Open Silk Browser's privacy settings and clear cookies, site data, and cached files.

Important: Removing Amazon's cookies can sign you out of your account. Clearing only cached images and files usually leaves your login session intact, provided you don't select cookies or other site data as well.

What Do Amazon Cookies and Cache Actually Do?

Although people often use the terms interchangeably, cookies and cached files serve different purposes. Understanding the difference helps you choose the right fix without unnecessarily resetting your browser.

What Are Amazon Cookies?

Cookies are small pieces of information a website stores in your browser. Amazon may use them to maintain your login session, remember preferences, and support certain parts of your shopping experience.

When these cookies become outdated or a session gets stuck, you might encounter repeated login prompts, unexpected redirects, or settings that don't appear to update correctly.

What Is Amazon's Cache?

Your browser stores cached resources, such as images, scripts, and other website files, so pages can load more efficiently on later visits. Sometimes, the browser may reuse an outdated resource when a website has changed.

This can contribute to display problems, incomplete product pages, or interface elements that don't behave as expected.

What Happens When You Clear Them?

• Cookies and site data: You may be signed out, and some saved website preferences may be removed.
• Cached images and files: Your browser may need to download website resources again, but your login usually remains active if you leave cookies untouched.
• Amazon account information: Clearing local browser data does not ordinarily delete your Amazon account, order history, or account-level payment information.
• Saved browser passwords: These are separate from cookies and cache. They should remain if you don't select saved passwords or other unrelated data for deletion.

My advice is to start with Amazon-specific site data whenever possible. Only clear cached files more broadly if the first attempt doesn't solve the problem.

How to Clear Amazon Cookies and Cache on Desktop Browsers

1. Google Chrome on Windows and Mac

Chrome lets you remove stored data for Amazon without clearing cookies for every website you visit. This is a good starting point if Amazon is the only site giving you trouble.

1. Open Google Chrome and visit Amazon.com.
2. Click the three-dot menu in the upper-right corner and select Settings.
3. Open Privacy and security, then select Third-party cookies.
4. Click See all site data and permissions.
5. Use the search box to find Amazon.
6. Locate the relevant Amazon entry and click its delete or trash icon. Confirm the deletion if prompted.
7. Return to Amazon.com and reload the page.

Depending on your Chrome version, some labels or menu locations may differ slightly. You can also use Chrome Settings search to find the site-data controls.

Need to clear cached files too? Chrome's site-specific deletion controls primarily manage cookies and stored site data. To clear cached images and files, open the three-dot menu and choose Delete browsing data.

Select an appropriate time range, check Cached images and files, make sure Cookies and other site data is unchecked if you want to stay signed in, and delete the selected data.

Be aware that this second step clears the selected cached files across websites, rather than Amazon alone. You don't need to clear your browsing history or saved passwords to perform this cache-only step.

For additional guidance, see Google Chrome's official guide to deleting and managing cookies.

2. Apple Safari on Mac

If Amazon loads incorrectly in Safari, you can remove the website data associated with Amazon without deleting data for every site stored in Safari.

1. Open Safari on your Mac.
2. Click Safari in the menu bar, then select Settings. Older versions may use the name Preferences.
3. Open the Privacy tab.
4. Click Manage Website Data.
5. Enter Amazon in the search field.
6. Select the relevant Amazon website entries.
7. Click Remove, then click Done.
8. Reopen Amazon and check whether the problem has disappeared.

Removing website data may sign you out of Amazon or reset certain preferences. Avoid clicking Remove All unless you intend to clear the stored website data for other websites as well.

3. Mozilla Firefox on Windows and Mac

Firefox offers a convenient option for removing cookies, site data, and temporary cached files for the website you're currently visiting.

1. Open Firefox and navigate to Amazon.com.
2. Click the site information or padlock icon to the left of the address bar.
3. Select Clear cookies and site data, if that option appears.
4. Review the prompt and confirm the removal.
5. Reload Amazon and sign in again if requested.

This method is useful when Amazon itself is behaving strangely but other websites work normally. It can remove the local information Amazon needs to remember your current session, so keep your login details available.

If you don't see the option in the site information panel, open Firefox Settings, select Privacy & Security, and look for the Cookies and Site Data section. From there, use the option to manage or clear data for a specific website.

4. Microsoft Edge on Windows and Mac

Edge also lets you find and delete Amazon-specific cookies and stored site information.

1. Open Microsoft Edge and click the three-dot menu.
2. Go to Settings > Privacy, search, and services.
3. Find the Cookies section and open See all cookies and site data.
4. Search for Amazon.
5. Expand the relevant Amazon entry using the arrow if necessary.
6. Click Delete for the relevant entry and confirm.
7. Return to Amazon.com and refresh the page.

If Amazon still displays incorrectly, you can clear cached files separately. In Edge, open Settings > Privacy, search, and services, then find Clear browsing data.

Choose the option to select what to clear, select Cached images and files, and leave cookies unchecked if you want to preserve your login session.

As in Chrome, clearing cached images and files this way affects the selected browser cache more broadly, not just Amazon's files.

Part 2: How to Clear Amazon Cookies and Cache on a Phone or Tablet

Before proceeding, make sure you know whether the problem occurs in the Amazon Shopping app or when you open Amazon in a mobile browser.

They store temporary information separately, so clearing one won't necessarily fix the other.

1. Clear the Amazon Shopping App Cache on Android

Android offers a built-in Clear cache button for individual apps. This is usually the simplest solution if the Amazon Shopping app freezes, loads product pages incorrectly, or becomes unusually slow.

1. Open your phone's Settings app.
2. Tap Apps or Apps & notifications.
3. Select Amazon Shopping. You may need to tap See all apps first.
4. Open Storage & cache, Storage, or the equivalent option on your phone.
5. Tap Clear cache.
6. Return to the home screen and reopen Amazon Shopping.

Menu names vary between Android devices, including Samsung Galaxy, Google Pixel, and other manufacturers. If you cannot find the Amazon Shopping app, use the search function in your device's Settings app.

Do not confuse Clear cache with Clear storage or Clear data. Clearing the cache removes temporary files. Clearing storage or data resets the app's local information and may require you to sign in again and restore app preferences.

2. Fix Amazon Shopping on iPhone or iPad

Unlike Android, iOS doesn't generally provide a dedicated Clear cache button for each third-party app. You can still try several safe troubleshooting steps before removing the app.

1. Close the Amazon Shopping app completely.
2. Open the App Store and check whether an Amazon Shopping update is available.
3. Restart your iPhone or iPad and reopen the app.
4. If the issue continues, open Settings > General > iPhone Storage or iPad Storage.
5. Select Amazon Shopping.
6. Tap Offload App and confirm, then reinstall it using the option shown on the same screen.
7. Test the app again.

Offloading removes the app itself while preserving its documents and data. That makes it a useful first attempt, but it does not guarantee that every stored file or setting will be reset.

If the problem persists, deleting Amazon Shopping and reinstalling it from the App Store may provide a more thorough reset.

Before doing so, make sure you know your Amazon login details and can complete any required verification. Account information stored on Amazon's servers, such as your order history, will ordinarily remain available when you sign in again.

3. Clear Amazon Website Data in Chrome on Android

If you use Amazon through Chrome instead of the Amazon Shopping app, clearing the app cache won't remove Chrome's Amazon cookies.

1. Open Chrome on your Android phone or tablet.
2. Visit Amazon.com.
3. Tap the site information icon to the left of the address bar.
4. Choose Cookies and site data.
5. Review the stored site information and tap the delete icon next to the relevant data.
6. Confirm the removal and reload Amazon.

This targets Amazon's stored site data. If outdated cached images or other files remain, Chrome's Delete browsing data menu provides the broader cache-clearing option described earlier.

4. Clear Amazon-Related Website Data in Safari on iPhone or iPad

If Amazon is misbehaving in Safari rather than in the shopping app, check Safari's website data separately.

1. Open your iPhone or iPad's Settings app.
2. Tap Apps, then select Safari. On some older iOS versions, Safari appears directly in Settings.
3. Open Advanced and select Website Data.
4. Look for Amazon in the stored website data list.
5. If your version offers individual removal, remove the relevant Amazon entry. Otherwise, you can choose Remove All Website Data to clear stored data for every website.
6. Open Safari again and revisit Amazon.com.

Use the individual-site option when available so you don't unnecessarily reset other websites. If you choose Remove All Website Data, other sites may also forget your sessions or preferences.

Apple provides more information in its official guide to deleting Safari history, cache, and cookies on iPhone.

Clear Cache on Amazon Devices

If Amazon works on your computer but an app on your streaming device or tablet keeps freezing, focus on that device's app or browser storage. Clearing Amazon.com cookies on your laptop won't fix a cache problem inside a separate TV app.

1. Amazon Fire TV Stick and Fire TV Cube

For a Fire TV device, you can clear the cache of the specific app that's experiencing problems. For example, if Prime Video is freezing, clear the Prime Video app's cache rather than clearing the Appstore cache unnecessarily.

1. Turn on your Fire TV device and open Settings from the home screen.
2. Select Applications.
3. Choose Manage Installed Applications.
4. Select the app that is not working correctly, such as Prime Video.
5. Choose Clear cache, if available.
6. Return to the home screen and reopen the app.

Clearing an app's cache is different from clearing its data. Avoid selecting Clear data unless you are prepared to reset the app's local settings or sign in again if necessary.

If the app still freezes, restart your Fire TV device and check for an available app or system update. Cache clearing can help with some problems, but it cannot fix every streaming or network issue.

2. Kindle Fire Tablets Using the Silk Browser

Amazon's Silk Browser has its own browsing-data controls. If Amazon pages aren't loading properly in Silk, you can use these settings to remove cookies and cached website files.

1. Open the Silk Browser on your Kindle Fire tablet.
2. Tap the menu icon, usually represented by three vertical dots.
3. Open Settings and look for Privacy or Privacy & security.
4. Tap Clear browsing data.
5. Choose a time range, such as All time, if you want to remove the stored data from the entire available period.
6. Select Cookies and site data and Cached images and files.
7. Review your selections and tap Clear data or the equivalent confirmation button.
8. Reopen Amazon in Silk and test the page.

Menu names can vary depending on your tablet's Fire OS version. Also, clearing these categories may affect more than Amazon: other websites you have visited in Silk may lose their stored cookies or cached files.

What to Do After Clearing Amazon Cookies and Cache

Removing temporary data is only useful if the original problem actually improves. After clearing it, take a moment to test Amazon before making any additional changes.

1. Reload Amazon and Sign In Again if Needed

Open Amazon.com or launch the relevant app. If you removed cookies, sign in again using your usual account and complete any security verification requested by Amazon.

Check whether product pages load, search results appear, and the checkout process works normally. You may need to select your preferred language or adjust certain website preferences again.

2. Check Your Internet Connection and Update Your Browser

If the same problem remains, switch between Wi-Fi and mobile data where practical, or try another website to see whether your connection is the real issue.

Also make sure your browser or Amazon app is up to date. A temporary network interruption, an outdated app, or a browser compatibility issue can cause symptoms similar to a corrupted cache.

3. Test Amazon in a Private or Incognito Window

Open a private or Incognito window and visit Amazon.com. You may need to sign in to test account-specific features.

If Amazon behaves normally in the private window but not in your regular browser, an extension, existing cookie, site permission, or saved browser setting may be contributing to the problem.

Keep in mind that private browsing changes some cookie behavior, so it is a useful diagnostic test rather than a perfect comparison.

4. Check Amazon's Language and Marketplace Settings

Sometimes an Amazon troubleshooting issue is actually a language or regional-setting problem. If you suddenly see unfamiliar menus, check the address bar and Amazon's language and country settings before clearing more data.

For example, an Amazon in Spanish issue does not automatically mean your browser cache is corrupted. Amazon.com can display Spanish, while Amazon.es is the separate marketplace for Spain. Selecting English alone may not switch you to the US marketplace.

If Amazon in Spanish all of a sudden is the problem you're trying to solve, see my guide on why Amazon is in Spanish instead of English and how to change it back. It explains how to check your language and country settings on a computer or phone.

5. Contact Amazon Support if the Problem Continues

If Amazon still crashes, repeatedly redirects you, or fails to process an order after these checks, the problem may not be local website data at all. It could involve an account-specific issue, a browser extension, a network problem, or a temporary service disruption.

Before contacting Amazon Customer Service, note the device you use, the browser or app involved, the error message you see, and the troubleshooting steps you have already tried. Those details can make the conversation more productive.

Frequently Asked Questions

Will Clearing Amazon Cookies Delete My Shopping Cart?

Not necessarily. If you are signed in, your shopping cart is generally associated with your Amazon account, so removing browser cookies should not ordinarily erase the items stored in your account.

However, if you're browsing as a guest, your cart may depend on temporary browser storage or cookies. Clearing that data can remove guest cart items. To be safe, sign in and check your cart before clearing cookies if you have items you don't want to lose.

Will Clearing Amazon Cache Log Me Out of My Account?

Clearing only cached images and files generally does not sign you out. Removing cookies or other site data, however, may end your existing Amazon login session.

On Android, tapping Clear cache is different from tapping Clear storage or Clear data. The latter options reset more of the app's local information and may require you to sign in again.

Does Clearing Amazon Cookies Delete My Browsing History or Recommendations?

Clearing Amazon's cookies or cached files does not ordinarily delete your Amazon account's order history or account-level browsing history. It also does not automatically erase recommendations saved against your account.

If you want to remove product recommendations or entries from Amazon's browsing history, manage your browsing history directly through Amazon's account settings. That is a separate action from clearing your browser's local data.

How Often Should I Clear Amazon Cookies and Cache?

You don't need to clear them on a regular schedule just because you shop on Amazon frequently. Modern browsers manage cached files automatically, and cookies help websites remember useful settings and login sessions.

Clear the relevant data when you have a reason to do so, such as recurring page-loading problems, a stuck login session, or interface elements that don't update correctly. Starting with Amazon-specific site data is usually less disruptive than clearing everything.

Can Clearing Cache Fix Amazon Prime Video Streaming Problems?

It can help in some situations, particularly when the Prime Video app has corrupted or outdated temporary files. On a compatible Fire TV device, try clearing the Prime Video app's cache, restarting the app, and checking for updates.

However, buffering or playback errors can also result from a slow internet connection, a service interruption, or a device problem. If clearing the cache makes no difference, troubleshoot the connection and restart the device rather than repeatedly clearing the same data.

Can Clearing Cookies Fix the Amazon in Spanish Issue?

Sometimes it may help if a stale browser session or saved site preference is involved, but clearing cookies is not a guaranteed language fix. Amazon may be using a Spanish language preference, a different marketplace, or an app-specific country setting.

Check whether you're on Amazon.com or Amazon.es, then confirm your language and country settings. If the interface keeps reverting to Spanish, follow the separate language troubleshooting guide before repeatedly clearing the cache.

Should I Clear All Browsing Data to Fix Amazon?

Usually, that's not the best first step. Clearing all browsing data may remove cookies for many websites and can also delete browsing history, saved form information, or passwords if you select those categories.

Start by removing Amazon-specific cookies and site data. If the problem appears to involve cached files, clear the cached images and files category separately. Review the selected categories before confirming so you don't delete information you intended to keep.

What If Amazon Still Doesn't Work After Clearing Cookies and Cache?

Try opening Amazon in another browser, temporarily disabling extensions, updating the app or browser, and checking your internet connection. On a phone, restart the app and device before attempting a full app reset.

If the problem affects multiple devices or persists in different browsers, it is less likely to be caused solely by one browser's local cache. Check for an Amazon service issue or contact customer support if your account or checkout process remains affected.

Final Thoughts

Clearing Amazon cookies and cache can be a simple fix, but it's worth choosing the right method instead of wiping everything at once.

For a browser problem, start with Amazon-specific website data. For an Android app problem, use Clear cache in your phone's settings. On an iPhone, try restarting or updating the app before moving on to offloading or reinstalling it.

Remember that cookies, cached files, and Amazon account information are not the same thing. Knowing which one to remove can save you from unnecessary sign-ins and prevent you from resetting browser settings you wanted to keep.

Once you've cleared the relevant data, reopen Amazon and test the feature that wasn't working. If the issue persists, move on to the browser, app, network, or account checks rather than assuming the cache is always to blame.